March 23, 2020
Dear Parents and Patients,
I am sure all of you are aware of the virus that is spreading around the country. We have taken this very seriously from the first moment this came to our attention and closed our offices on March 16 to avoid any community spread which will reduce the burden on our medical colleagues. Thankfully, orthodontic treatment is a lengthy process and taking a short break will have only a minor impact on the total treatment time for the vast majority of our patients.
The Texas governor has followed up by closing all dental offices until April 21, 2020. As of today, that is the most current news that we have as to when we may re-open to be able to continue your treatment.
Dr. Colville and Dr. Rasmussen will be contacting every patient in the practice to review their treatment and will determine if there is anything that requires attention prior to reopening the office. We understand that the situation is changing daily and we will keep you updated on our Facebook page and website, www.drcolville.com.
If you have a painful emergency, please call or text Dr. Colville at 830-556-1411, or Dr. Rasmussen at 512-867-5124.
Thanks for your patience and keep 6 feet away from everyone!
Dr. Clark Colville and Dr. Michael Rasmussen
Orthodontic Specialists of Seguin / San Marcos
Frequently Asked Questions
Will Orthodontic Specialists be closed for the Coronavirus?
- Governor Abbott has issued a state-wide order for all non-emergency procedures to be halted until April 21st. This is in an effort to preserve personal protective equipment (PPE) such as masks, gloves, etc. for use by hospitals. We are happy to do our part to help combat this virus and will resume normal business activity once it is deemed safe for the community.
How does the Coronavirus affect my treatment?
- The short answer is that it depends on your treatment. The good news about orthodontics is that teeth move slowly. Likewise, our doctors have always used the best equipment to take advantage of moving teeth in a healthy and stable way. In general, teeth will continue to move in the right direction during this time of closure. However, “in general” is not how we run our practice. Our doctors tailor each treatment plan precisely to your individual needs. Therefore, our doctors will be looking over every patient’s individual treatment plan and personally calling them with an update to answer this question.
How will I get in touch with Dr. Colville or Dr. Rasmussen if I need them?
- We want you to know that we have your back in this crazy time. Therefore, our doctors will be personally calling each and every one of our patients during the time our office is closed. If you have an urgent question or painful emergency, please call or text one of the doctors on their cell phone. Dr. Colville’s number is 830-556-1411, and Dr. Rasmussen’s number is 512-867-5124.
Governor Abbott in his executive order allowed for emergency patients to be seen. Does my situation qualify as an emergency?
- While orthodontic emergencies may not feel life-threatening, there are a few that need to be addressed. The questions we will ask are: Is it painful? Is it harmful to the patient? Can we walk you through treatment over the phone? In general, painful wire pokes, broken appliances (not broken brackets), and trauma to the teeth, mouth, or gums qualify as emergencies.
Does a broken bracket qualify as an orthodontic emergency?
- Under Governor Abbott’s executive order, this is something that we will have to address when the great state of Texas allows us to see patients again. Please use orthodontic wax to protect against discomfort and give one of our doctors a call if the situation becomes painful. Please, stay away from hard, crunchy foods, ice, chewing on pencils, and anything else that could damage your brackets.
What do I do if I truly do have an orthodontic emergency?
- If you have an orthodontic emergency, call or text one of our doctor’s cell phones. They will triage your emergency and, if possible, walk you through treatment virtually. If they deem it is necessary to see you in person, they will arrange for an emergency appointment while taking all precautions recommended by the CDC to avoid COVID-19 transmission.
What are the doctor’s cell phone numbers?
- Colville 830-556-1411
- Rasmussen 512-867-5124
I want to get Invisalign or braces for myself or my child. Can I still do that?
- Yes, we know people still want healthy, beautiful smiles. Therefore, during the time in which our office is closed, we will be doing virtual consults. While an in-office consult with a doctor is of paramount importance to getting the best smile in the shortest and safest way, our doctors can get you started on the process by telling you approximately what the treatment will look like and how long it will take. That way, you can hit the ground running when our office is open for treatment again.
Can I do my appointment virtually?
- In some situations, yes. As our doctors look at your individual treatment plan, they may reach out to schedule a virtual appointment. If you have Invisalign, this may look like us mailing your next series of aligners or having them available for pick up. We will take advantage of virtual technology as much as possible to keep your treatment on track.
If I have rubber bands, do I keep wearing them?
- Yes, but do not buy or borrow rubber bands if you run out. Our doctors choose the strength and size of rubber band precisely for your needs. Therefore, rubber bands from another source will not work for your treatment. As our doctors reach out to our patients, they will let you know if you need more. We will make these available to be picked up or to be mailed directly to you.
I have an appliance in my mouth like a Herbst, Expander, etc. Do I need this to be taken out?
- This answer depends largely on your treatment plan. Our doctors will give you their recommendation when they call. However, in general the answer is no. These devices offer the most efficient, healthiest path to a beautiful smile, and they will continue to work during this downtime.
How can I help?
- We’re trying to be a part of the solution. People need hope and positivity. Therefore, if you have an uplifting or funny idea for a social media post, send that to Dr. Rasmussen at firstname.lastname@example.org. Our slogan is “Live Life Smiling,” so we’re going to be posting something uplifting every day during this crisis to help people do just that. Like and Follow our Facebook page to get these daily updates at https://www.facebook.com/ColvilleSmiles/.
What is Orthodontic Specialists doing to help?
- One of the most important things we can do right now is keep hospitals supplied and ready to respond to the healthcare needs of the community. Drs. Colville and Rasmussen are in close contact with the local health authorities. One thing that our office is equipped to do is to help with N95 mask shortages, the masks doctors need in order to be able to work on patients with the Coronavirus. We are currently looking into ways to use our 3D printers to print mask components should the need arise. Together, we are better than alone and can accomplish so much more. That’s why Orthodontic Specialists has and always will put our community first.